top of page

Customer Service Is Alive And Well In Berkeley Springs

Updated: May 25, 2023

Setting An Example For Extreme Customer Service

USA - March 8th, 2023 - In a world where customer service can often be lacking, the community of Berkeley Springs is setting itself apart as a shining example of how to treat customers right. Stories have been pouring in from visitors and locals alike about the exceptional customer service they've received in Berkeley Springs, and it's time to give credit where credit is due.

From small businesses to larger establishments, the commitment to providing top-notch positive experiences is evident.

Feel Like Family

One example comes from a recent visitor who was blown away by the level of service they received at a local restaurant. "The staff was so friendly and accommodating, and the food was incredible. We felt like we were family by the end of our meal." Friendly Folks Another story comes from a traveler who had car trouble and was stuck in Berkeley Springs for the day. "I was really stressed out, but the folks at the local garage were amazing. They went above and beyond to get my car fixed and even gave me a ride back to my family at Coolfont. I never would have expected such kindness from strangers."

Creating Memories

A family visiting the town for a few days wanted to give their paraplegic brother the chance to experience the natural springs, just like they did. They lifted him out of his chair and lowered him into the water, where he had a great time. However, they had not planned ahead for his needs after getting out of the water, so they went to the Roman Baths for advice. "Without a moment's thought they immediately offered for him to use the spa that had extra space for such a person with disabilities and placed stacks of clean, warm towels in case he needed them." The experience left a lasting impression on them and is a testament to the exceptional customer service found in Berkeley Springs. "By the nature of the mountains, being mobility-challenged is even more disabling, but these folks saw it as an opportunity to help someone who otherwise could never have enjoyed what most folks take for granted in their community."

These stories are just a small sampling of the many examples of exceptional hospitality in Berkeley Springs. It's clear that the businesses and people in this community take great pride in their town and want visitors to feel welcome and appreciated.

Travel Berkeley Springs, the local visitor center, is thrilled to hear these stories and is proud to represent a community that puts visitors from all around the world at the forefront of its values. "We know that when people come to Berkeley Springs, they're looking for a relaxing and enjoyable experience," says Laura Smith, Administrator of the Visitor Center. "We're committed to making sure they leave with positive memories and a desire to return."

About The Author

Karl Sigurdsson - Senior Contributor

Karl is a senior contributor at and knows the European travel industry inside out. Karl is a freelance travel writer specialising in the European market. Karl studied at both Stockholm University and Reading University.


bottom of page